Shop > Go Hero Information
INFO + POLICIES + WHOLESALE + NOTICES
Contact:
For legitimate business purposes only. NO SOLICITATIONS.
If you have any questions, please ask before you purchase

Hours of 9-5 EST. Mon-Fri. 
Office:  856 303 9493   Email: info@gohero.com

Shop Questions: sales@goheroshop.com

Payments:
For optimum security, we use PAY PAL as our payment gateway. Payments using PAYPAL (made to orders@gohero.com) are accepted. Money orders & company checks can be sent to: 
Go Hero LLC 
331 Leconey Ave. 
Palmyra, NJ  08065-0722

Pre-Order:
What is a Pre-Order? We allow you to reserve an item before it is produced. Often we make very limited edition figures, and only those customers who place a preorder will receive the item.

We have recently begun to require a Non-Refundable Deposit (NRD) of 15% for certain products. We will invoice for the balance of the payment with the product is within 10-30 days of shipping. However, there may be products where full payment is required upfront such as made- to-order items. 

We require that you DO NOT combine pre-orders with in-stock items on the SAME order form or pre-orders of DIFFERENT SHIPPING DATES on the same order form. There is NO GUARANTEE that the IN-STOCK item will still be available for your order when the pre-order arrives in-stock to ship or if your FIRST pre-order item would still be available when your SECOND pre-order item comes into stock. To ensure that you receive the items you wish to order we suggest you place separate orders. We may also ship the initial pre-ordered items direct from the factory and the in-stock items from another location.

All release dates are subject to change by the manufacturer. The shipping dates listed are based on information that we receive from the manufacturers. We will try our best to update our website (and Facebook) with any revised release dates. If you have any additional questions, please contact us.

Returns & Refunds:
Because the items sold on GoHero.com are extremely difficult for us to bring into the U.S.A., we cannot accept returns on non-defective merchandise and can’t issue refunds, credits, or exchanges for a different item. All sales are final.

Exchanges:
If the product is defective, damaged or incorrect, as a result of our error, Go Hero will exchange the product for a new one of the same kind, if available.  Customers seeking exchanges must notify Go Hero within 10 business days of receiving the damaged item.  All products must be returned with 100% of the original contents. Items are not returnable if they are opened, or show signs of wear.  Promotional items, such as prints offered with preorders,  that may accompany a product upon purchase, must also be returned in the new condition.  If the damage occurred as a result of shipping, and is not an error on the part of Go Hero, customers will need to make a claim with either UPS or USPS.  The packing materials found in our products serve only as protection for the product within. 

Contact Go Hero within TEN (10) days from the date of purchase. Let us know what the problem is and follow the instructions provided by our customer service staff. Use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write RETURN on the outside of your box when sending your return to us. Once we get your shipment, we’ll check it out and contact you to complete the exchange. NOTE: We can only accept genuine Go Hero products purchased through our network of stores. Due to recent infringement of our product, some products on the market may not be Go Hero product. If you have purchased a product from eBay or privately, we may not be able to help...but we will try.

Shipping:
Go Hero knows the value of the condition of a collectible.  We take pride in packing our products carefully. All Go Hero packages are sent insured when possible.  Go Hero reserves the right to use any major shipping company. 

We cannot ship packages to PO boxes or FPO addresses. You must provide a valid residential or commercial "ship to" address during checkout. Items usually ship within 1 week, but is not guaranteed. You will typically receive an email confirmation when your order has been shipped. Orders shipping to Hawaii & Alaska will incur additional shipping charges.

Go Hero is not responsible for misdirected payments, items lost/damaged during shipping.  

International:
Buyers are fully responsible for complying with their country's laws, customs regulations, taxes, and duties. Go Hero is not responsible for packages delayed or detained in Customs. 

Shipping for all international products is usually more than double that of domestic. By way of example, a typical 1:6 figure that ships for $20 here is $50 international. We typically estimate the shipping for preorder items, but will invoice the actual shipping at the balance charge of the preordered item. 

If the buyer refuses shipment for any reason, we will refund the buyer for their purchase, minus the freight cost, once we receive the return.

International orders shipped via USPS (United States Postal Service) via two methods: Priority and Expedited.  We recommend using USPS Expedited as these packages are typically insured and traceable door-to-door. If your parcel is shipped by an insured or traceable method, we will replace or refund any shipments that are lost in transit (not held in Customs.) We will handle each situation on case-by-case basis.  

Wholesale Information:  
Our products are distributed with select companies including: DKE Toys, Sideshow Collectibles, Entertainment Earth, Diamond Distribution, and FUNKO.  

NOTE: Not all products are available for wholesale, and not all distributors carry all products. Companies interested in buying wholesale, or want to distribute our products, contact us directly and we will connect you.

 

Safety:
Go Hero endeavors to create safe and fun products. While we are certain that our adult collectible products are safe, due to international standards & practices, please keep products out of reach of children 15 years & under.  We manufacture in safe and clean environments meeting all required safety standards.  For a full breakdown of our manufacturing practices, email us.  

Take care not to injure yourself handling the packaging.  Discard packaging after product is opened.  Do not swing or throw these products.  Do not place in extreme heat or cold.  There may be small pieces or sharp edges, or fingers may be pinched in joints, please handle with due care.   

 

Privacy Policy:
Go Hero respects your personal information. Your information is confidential as we do not give out any information to third parties, marketing companies, etc. We also do not sell, rent, barter or trade any of your personal information.

The information we collect through our order forms and contact pages includes your name, company name (if applicable), telephone number, order history, credit card info, expiration date, mailing address, email addresses, and comments. We use this information to process your orders, answer questions, and incorporate your suggestions into our services or products to make them better. All the information we collect from you remains protected and private within our own database system.

As part of being a customer at Go Hero, you will occasionally receive email updates on special events and new merchandise. However, anyone who receives such emails always has the option to refuse any future notices by sending us an email with REMOVE in the subject line. This remove option is stated in all emails we send out.

 

Security:
We also understand that you may have concerns about using your credit card to make purchases online. Rest assured that when you order products from the Go Hero website, your credit card information is protected. By using the widely-accepted Secure Socket Layers (SSL) encryption technology, we are able to keep your credit card number safe. Your credit card information cannot be read by another party as it travels to our ordering system.

 

Exclusives:
With many of our product lines we are able to make exclusive characters, variants, features, and products.  Companies, stores, events managers interested in having an exclusive version of our products, feel free to contact us.

 

Pricing:
Go Hero endeavors to create affordable products and constantly look for ways to lower costs when possible. Our prices reflect the market value for the respective products that are comparable to the high quality collectibles and the costs associated with production.  We reserves the right to change prices without notice.

Since 2008, there has been a 30% increase in over all production industry wide. Costs are also impacted by rises in development, licensing materials, low quantity and high quality. These costs are reflected in the retail price of the products.

 

Design, Prototyping, Production:  
We have production partners offering a wide range of services including design, sculpting, prototyping, apparel, vinyl, 1:6 scale figures, electronics and everything in between.  If you have a project, feel free to contact us.

 

Intellectual Property:
Go Hero LLC creates IPs, represents IPs, and licenses IPs from the rights holders at significant expense. In 2010 Go Hero discovered that intellectual property that we represent was infringed, copied, and sold. i.e. bootlegged. This caused substantial damage to us, our licensors, the market, and the value of collections.  If the deal sounds too good to be true...it is. If the product looks like Go Hero's product, but has altered packaging, it is NOT the real thing. We ask that you only buy genuine products from reputable sellers. 

Refusal of Service: 
Go Hero reserves the right to refuse sale to ANY person for ANY reason. So watch your step, Buster! Seriously, there are customers who are impossible to please or try to take advantage of our little business. In the words of the ancient scribes, "We ain't got time fo dat!" If you have a problem, email us, PM us, or call. Our customer service (often the owner) will talk to everyone and figure stuff out. If you want to defame us on some board or Facebook etc. AND THEN PLACE AN ORDER, well...we just don't want your business. So be cool! 

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NOTICE: Adult collectibles on this site may contain small or sharp parts presenting a hazard for children under 16.